Refund Policy

At the castle craft company, every piece of furniture is crafted and quality-checked with care. We want you to love what you buy, which is why we ensure that products are thoroughly inspected before dispatch.

Please note: All sales are final. We do not provide refunds once an item is sold, except in cases of verified damage or defect at the time of delivery.

Important Condition for Refunds

To claim a refund for a damaged or defective product, you must provide a complete unboxing video of the product at the time of opening. The video must clearly show the unopened package, the unsealing process, and the damage/defect as discovered. Without an unboxing video, refund requests will not be accepted.

Additional Notes :

Damages reported after successful delivery and acceptance, without an unboxing video, are not eligible for refunds. Please double-check product dimensions, colors, and finishes before purchase, as we cannot refund for size, color, or style preferences. Our team is always available to guide you prior to purchase to make sure your chosen piece fits your space and style perfectly.

Thank you for choosing "The Castle Craft Company" and for understanding our policy that helps us maintain fairness and quality for all our customers.